Why Aren't Standards Practice Videos Loading?

If you're encountering an issue where videos in the Standards Practice section aren't displaying, here's how to resolve it:

Step 1: Verify Firewall Settings

• Ensure that the following domain is whitelisted in your firewall settings:
  • https://videos.nextgenmath.com
  We use this service to deliver videos. If YouTube is blocked by your network, our system will attempt to switch over to our proxy service hosted at videos.nextgenmath.com. This domain needs to be whitelisted for the videos to load correctly.

Step 2: Check for iframe Blocking

• Our videos are embedded within iframes, so you'll need to confirm with your IT team that iframes are not being blocked. If iframes are blocked, the video cannot load, even if the domain is allowed. See the image below for an example:
  
  

Step 3: Test the Video Link Directly

• Try loading this video link directly in the browser on the device that is experiencing the issue: https://videos.nextgenmath.com/?v=xekwYRL1SGs.
  If the link works but the video still doesn't load within the application, it's likely an iframe issue.

Step 4: Clear Browser Cache and Settings

• If you've recently updated your firewall or browser settings, make sure to clear the browser cache and try reloading the page. In Chrome, you can clear the cache by:
  1. Clicking the three dots in the upper right corner.
  2. Going to "More tools" > "Clear browsing data".
  3. Select "Cached images and files" and click "Clear data".

Step 5: Contact Support

• If the problem persists, contact our support team. Be sure to provide:
  • A screenshot of the error message.
  • Information on any security or firewall software in use.
  • Confirmation that videos.nextgenmath.com is whitelisted.